Please read these Terms & Conditions carefully before engaging the services of JM Roofing & Property Maintenance. By commissioning any works, you agree to be bound by the terms set out in this document.

1. About Us

JM Roofing & Property Maintenance (hereinafter referred to as "the Company," "we," "us," or "our") is a professional roofing and property maintenance contractor operating in the United Kingdom.

These Terms & Conditions govern all contracts entered into between the Company and the customer ("you" or "your") for the supply of any roofing, property maintenance, or related services.

2. Agreement to Terms

By accepting a quotation, paying a deposit, or permitting works to commence on your property, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. These terms shall form part of any binding contract between you and the Company.

Where a written contract or work order is provided, these Terms & Conditions are incorporated into that document by reference.

3. Quotations & Scope of Works

3.1  All quotations are provided in writing and are valid for a period of 30 days from the date of issue unless otherwise stated.

3.2  A quotation represents the Company's best estimate of the costs involved based on information available at the time. It is not a fixed-price guarantee where the scope of work is subject to unforeseen circumstances (see Section 9).

3.3  Quotations are based solely on the works described therein. Any additional work requested or discovered during the course of the project will be quoted separately and must be agreed in writing before that work commences.

3.4  The Company reserves the right to withdraw or amend a quotation at any time prior to written acceptance by the customer.

4. Payment Terms

All payments are due in accordance with the following schedule:

30% deposit — payable 3 to 4 days prior to the agreed start date. Works will not be scheduled or commenced until this deposit has been received in full.

30% interim payment — payable on the first day works commence on site.

40% final payment — payable upon completion of all agreed works, prior to or immediately upon the Company vacating the property.

4.1  All payments must be made via bank transfer to the business bank account details provided to you at the time of quotation or invoicing. The Company does not accept cash payments unless expressly agreed in writing.

4.2  Payments must be made in full by the due date. The Company reserves the right to suspend or cease works on site in the event that any scheduled payment is not received when due.

4.3  Outstanding balances not settled within 7 days of the due date may be subject to late payment interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, or at a rate of 8% per annum above the Bank of England base rate, whichever is applicable.

4.4  The Company reserves the right to commence debt recovery proceedings for any unpaid invoices, including recovery of associated legal and administrative costs.

5. Deposit Policy — Non-Refundable

5.1  The initial deposit of 30% of the agreed contract value is strictly non-refundable once paid.

5.2  The deposit is collected to secure your scheduled start date, cover the cost of ordering materials, and compensate the Company for administrative and preparatory work undertaken on your behalf.

5.3  In the event that you cancel the contract after paying the deposit, the Company is entitled to retain the full deposit amount as liquidated damages to cover losses incurred. This applies regardless of the reason for cancellation.

5.4  If the Company is unable to commence works on the agreed date due to circumstances within the Company's control (e.g. internal scheduling failure), a full refund of the deposit will be offered, or the project will be rescheduled at your preference.

5.5  Deposits are not transferable to a different project without prior written agreement from the Company.

6. Cancellation by the Customer

6.1  Any cancellation must be submitted to the Company in writing (by email or letter).

6.2  If you cancel the contract after the deposit has been paid but before works commence, the Company retains the full deposit in accordance with Section 5.

6.3  If you cancel the contract after works have commenced, you remain liable for the full cost of all works completed to date, all materials ordered or purchased for your project (including non-returnable items), and any reasonable additional costs incurred by the Company as a result of the cancellation.

6.4  The Company reserves the right to cancel any contract in the event of non-payment, aggressive or threatening behaviour toward Company staff or contractors, or conditions on site that are deemed unsafe or unsuitable for works to proceed.

7. Workmanship Guarantee

7.1  The Company provides a guarantee on all workmanship completed by our employed staff and directly appointed subcontractors, in accordance with the specific guarantee terms provided to you at the time of contract.

7.2  Any guarantee provided is for defects in workmanship only and does not extend to fair wear and tear, storm damage, accidental damage, subsidence, or pre-existing structural issues.

7.3  All materials used are subject to their respective manufacturers' warranties. The Company makes no representations beyond those provided by the manufacturer.

8. Third-Party Interference — Warranty Void

8.1  Any guarantee or warranty provided by the Company will be rendered immediately null and void if the completed works are subsequently worked upon, altered, repaired, or interfered with by any third party — including any other contractor, builder, tradesperson, or the customer themselves — without the prior written consent of JM Roofing & Property Maintenance.

8.2  This applies to any modification, addition, repair attempt, or investigation of the works completed by the Company, regardless of whether such interference is related to or causes the defect being claimed.

8.3  The Company cannot be held responsible for defects, failures, or damage arising from third-party interference following the completion of works. In such cases, the Company's liability is fully excluded.

8.4  If you believe you have identified a defect and wish to have the works inspected or repaired, you must contact the Company directly in the first instance and allow the Company a reasonable opportunity to inspect and rectify the issue before engaging any third party.

9. Unforeseen Works & Hidden Defects

9.1  In the course of carrying out agreed works, the Company may identify additional issues, defects, or structural problems not apparent at the time of quotation (e.g. rotten timber decking, damaged fascias, or failing flashings discovered on removal of existing materials).

9.2  The Company will notify you as soon as any unforeseen issue is identified, provide a revised quotation for the additional works required, and will not carry out such works without your written authorisation.

9.3  If unforeseen works are necessary to preserve the integrity or safety of the structure and you choose not to proceed, the Company will complete only the originally agreed scope of works and will not accept liability for any issues arising from the uncorrected underlying defect.

10. Delays & Force Majeure

10.1  The Company will make every reasonable effort to commence and complete works within the agreed timeframe. However, all dates given are estimates and the Company accepts no liability for delays caused by:

Adverse weather conditions making work unsafe or impractical

Delays in the delivery of materials by suppliers

Unforeseen site conditions or structural issues

Circumstances beyond the Company's reasonable control (force majeure), including but not limited to extreme weather events, industrial action, or government restrictions

10.2  The Company will communicate any delays to you promptly and provide revised timescales where possible.

11. Customer Obligations — Access & Site Conditions

11.1  You agree to provide safe and reasonable access to the property and the area of works for the duration of the project, including access for delivery of materials and removal of waste.

11.2  You are responsible for clearing any personal belongings, vehicles, or obstructions from the work area prior to the commencement of works.

11.3  If access is denied, delayed, or the site is rendered unsafe by your actions or omissions, the Company reserves the right to charge for any resulting lost time, rescheduling costs, or additional expenses incurred.

12. Insurance

12.1  JM Roofing & Property Maintenance holds appropriate Public Liability Insurance in relation to the works we carry out. Evidence of insurance can be provided upon request prior to works commencing.

12.2  The Company is not liable for pre-existing damage to the property, damage caused by circumstances beyond our control, or any consequential loss arising from the works beyond the scope of our public liability cover.

12.3  You are advised to notify your property insurer prior to any significant roofing or structural works commencing.

13. Limitation of Liability

13.1  The Company's total liability to you under or in connection with any contract shall not exceed the total contract value paid by you to the Company.

13.2  The Company shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of income, loss of use of property, or business interruption arising from any defect in our works or any delay in completion.

13.3  Nothing in these Terms & Conditions shall limit or exclude the Company's liability for death or personal injury caused by our negligence, fraud, or any other matter where liability cannot be limited or excluded by law.

14. Complaints & Disputes

14.1  In the event that you are dissatisfied with any aspect of the works, you must notify the Company in writing within 14 days of the completion date, providing a clear description of the issue.

14.2  The Company will acknowledge your complaint within 5 working days and will arrange an inspection of the works within a reasonable timeframe.

14.3  The Company is committed to resolving all disputes fairly and promptly. We will make every reasonable effort to agree a resolution before any dispute is escalated.

14.4  You must not engage a third-party contractor to carry out remedial works before the Company has had a reasonable opportunity to inspect and rectify the issue, as doing so will void any claim against the Company (see Section 8).

15. Governing Law

15.1  These Terms & Conditions, and any contract between the Company and the customer, shall be governed by and construed in accordance with the laws of England and Wales.

15.2  Any disputes arising from these Terms & Conditions or any contract between the parties shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Amendments to These Terms

The Company reserves the right to update or amend these Terms & Conditions at any time. Any amendments will take effect upon the issuance of an updated version. The terms in force at the time you accept a quotation are the terms that apply to your contract.

Customer Acceptance

By engaging the services of JM Roofing & Property Maintenance — including by requesting a quotation, making payment, or otherwise commissioning works — you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

These Terms & Conditions were last updated in June 2026. The version in force at the time you accept a quotation is the version that applies to your contract. JM Roofing & Property Maintenance reserves the right to update these Terms at any time. The most current version will always be available on our website.

If you have any questions about these Terms & Conditions before proceeding, please contact us directly before commissioning any works.